ITM Specialist
On-siteMontrose, Michigan, United States
Job Summary
Handle all phases of financial transactions through the Interactive Video Teller Machine channel while consistently providing a superior service experience to customers. Prepare for daily interactions with a professional mindset, greet clients warmly, and process transactions accurately and efficiently. Maintain knowledge of the bank's products and services to proactively cross-sell ChoiceOne offerings and follow up to ensure satisfaction. Adhere strictly to bank control, process, policy, and audit requirements, including compliance with the Bank Secrecy Act and USA PATRIOT Act. Attend scheduled department meetings and complete all required reports related to regulatory acts.
Required Qualifications
- High School Diploma or GED
- Ability to work in an office environment which may include many hours of computer and telephone usage
Desired Qualifications
- Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred
- Bilingual preferred
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