ITM Lead Agent
$35,755–$35,755 year
On-site · Danville, Illinois, United States
Job Summary
Lead ITM Agent who provides financial coaching and guidance to members, builds loyalty, and delivers digital solutions while maintaining strong product knowledge, compliance, and security. Responsibilities include identifying member needs, recommending credit union solutions to meet production goals, processing ITM transactions, balancing cash drawer, and supporting multiple branch locations (including Saturday rotation). The role involves training and developing ITM agents, upholding policy adherence, and handling member problems to ensure proper resolution with professionalism and initiative.
Required Qualifications
- High school diploma or GED
- Minimum of six months experience in a similar position
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