ITM Agent - Ridgeland, MS
On-siteRidgeland, Mississippi, United States
Job Summary
Greet customers with a friendly demeanor, process transactions via the Interactive Teller Machine accurately, and verify cash totals while resolving discrepancies. Assess customer needs to sell and cross-sell Bank products, provide information on fee schedules and branch details, and make referrals to the Mortgage Center and Wealth Management. Maintain knowledge of regulatory issues including the Bank Secrecy Act and Fair Lending Act, back up the Customer Service Center queue as needed, and participate in team meetings. Work outside of regular business hours as required, balancing multiple tasks with daily deadlines while adhering to the bank's standard of conduct and compliance training.
Required Qualifications
- Bachelor's Degree
- One year of similar or related experience in a call center, retail, public relations, or communications
- Excellent time management and organization skills
- Must be flexible with shifts and comfortable with emerging technologies
- Direct dealings primarily with internal and external customers, as needed
- General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
- Excellent verbal and written communication skills
- Extensive reading and computer usage, as needed
- Work outside of regular business hours, as deemed necessary
- Ability to make difficult decisions and handle multiple tasks with daily deadlines
- Must have a performance rating of Outstanding or High-Performing
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.