Itinerary Designer
On-siteWanship, Utah, United States
Job Summary
Curate bespoke, one-of-a-kind itineraries for guests traveling to the Lodge at Blue Sky via phone and email. Create personalized experiences by communicating with adventures, spa, and culinary teams to book on and off-property activities. Coordinate guest requests, manage last-minute bookings with Reservations, and accurately input guest history details. Maintain comprehensive knowledge of property facilities, local geography, and daily stats to engage guests professionally. Assist with inquiries, suggest operational improvements, and support sustainability initiatives. Work closely with the Guest Services Team to ensure seamless operations and enhance guest satisfaction.
Required Qualifications
- A genuine affinity for interacting meaningfully and positively with Lodge teammates
- Minimum two years as a Trip Designer, Concierge, or Guest Services Agent, specializing in luxury adventure travel
- Excellent service, etiquette, and protocol skills and knowledge in all facets of communication
- Familiarity with local area and local geography, recreation opportunities, restaurants, events, sights, and other places of interest
- Ability to think critically and solve problems as they arise
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