iTero Field Service Support, Chennai
On-site · Chennai, Tamil Nadu, India
Job Summary
iTero Field Service Support role in Chennai focusing on in-field product knowledge, training customers, territory management, and driving market share for Align Technology’s iTero intraoral scanners. Responsibilities include delivering results for assigned accounts, providing daily feedback to management, collaborating with the sales team to develop a high-performance India-based operations group, training in product knowledge and selling skills, maintaining quality records and customer feedback, and staying updated on competitive activities. Requires strong troubleshooting of technical issues, ability to communicate effectively with both technical and non-technical users, and proficiency with Windows OS. Bachelor of Dental Surgery is mandatory; role emphasizes interpersonal skills, cross-functional collaboration, and adaptability in a dynamic, fast-paced environment.
Required Qualifications
- Bachelor of Dental Surgery (Mandatory)
- Ability to read and interpret safety rules and operating instructions in English
- Ability to troubleshoot MS Windows Operating Systems
- Strong interpersonal and cross-functional collaboration skills
- Detail-oriented, fast-paced, and results-driven
- Ability to work with minimal supervision
- Experience in a multi-cultural team environment
- Willingness to travel as needed (in-field responsibilities)
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