Italian-Speaking Customer Success Specialist (Social Media)
HybridSofia, Sofia-Capital, Bulgaria
Sofia, Sofia-Capital, BulgariaHybridFull Time
Full Time
Job Summary
Conduct quality assurance by checking all client product integrations are completed and drive implementation setup progress for net-new Hiring Enterprise Program customers. Deliver customer value by ensuring adoption, usage, and engagement goals are met while tracking lifecycle milestones for license activation and user engagement. Record customer activity in systems of record and triage troubleshooting tickets to maintain client satisfaction and ROI. Requires fluent Italian and English, with experience in customer success or talent acquisition. Hybrid schedule includes on-site days in Sofia with relocation support provided.
Required Qualifications
- Fluent Italian and English (C1)
- Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Excellent communication, collaboration, organizational and project management skills
- Ability to interact comfortably with both clients and internal departments
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to work on queues/cases/tickets out of CRM platforms
- The ability to build trust quickly and develop strong relationships
- Hybrid working model – Wednesdays and Thursdays on site in Sofia
- Relocation provided if you are not based in Sofia
- Monday to Friday, 10:00–19:00 working schedule
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