Italian-speaking Customer Service Specialist
On-sitePátra, West Greece, Greece
Pátra, West Greece, GreeceOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage customer inquiries via phone and digital channels, providing assistance with shipment tracking, delivery updates, claims processing, and billing. Resolve issues and complaints per company guidelines while escalating complex cases to relevant departments. Maintain accurate case records and documentation throughout the process. This on-site role in Piraeus, Athens, requires native or advanced Italian skills and B2 English proficiency. Candidates must demonstrate strong problem-solving abilities, computer system knowledge, and a typing speed of 25 words per minute.
Required Qualifications
- Native or advanced Italian language skills (C1 level)
- B2 level English proficiency
- Strong problem-solving and communication skills
- Good knowledge of computer systems and applications
- Typing speed of 25 words per minute with high accuracy
- Ability to manage multiple tasks simultaneously
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