Italian-speaking Customer Service Agent
On-siteAthens, Attica, Greece
Athens, Attica, GreeceOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Respond to customer inquiries via phone and digital channels, assisting with shipment tracking, delivery updates, billing questions, claims processing, and account setup. Resolve complaints and escalate complex issues while maintaining accurate documentation of all interactions. This on-site role in Piraeus, Athens, requires native or C1 level Italian and B2 English proficiency, along with strong communication skills and the ability to multitask in a fast-paced environment.
Required Qualifications
- Native or C1 level Italian language proficiency
- B2 level English proficiency
- Strong verbal and written communication skills
- Solid computer literacy and ability to navigate multiple systems
- Typing speed of 25 WPM with at least 85% accuracy
- Ability to multitask and work in a fast-paced environment
Desired Qualifications
- Previous customer support experience
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