Italian-Speaking Customer Expert – Relocate to Athens (Relocation Support)
$1,254,864–$1,254,864 year
HybridRome, Lazio, Italy
Job Summary
Provide premium, empathetic customer support in Italian via inbound phone, live chat, and email. Assist customers with sales inquiries to help them choose luxury products and complete purchases, while handling after-sales requests for deliveries, returns, and cancellations. Meet and exceed key performance metrics focused on Customer Satisfaction, Booked Call Rates, and First Call Resolution. Participate in continuous weekly training and upskilling sessions to advance your professional profile. This role offers full relocation support for candidates willing to move to Athens, Greece, or work remotely within the country, with a base salary of €1,045.72 gross monthly plus up to €200 in performance bonuses.
Required Qualifications
- Native or C2-level proficiency in Italian
- Intermediate professional English (B2/C1)
- Solid PC literacy
- Minimum 25 words per minute typing speed with at least 80% accuracy
- Must be currently based in Greece or willing to relocate to Athens, Greece
Desired Qualifications
- Familiarity with MacOS and iOS ecosystems
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