Italian-Speaking Customer Advisor (Remote within Portugal) - Relocation bonus
$15,870,400–$15,870,400 year
On-sitePalermo, Sicily, Italy
Job Summary
Provide support to customers via phone, email, and chat, assisting users with product-related questions, technical issues, and troubleshooting problems to find effective solutions. Deliver high-quality customer service with empathy and professionalism while maintaining accurate records of all customer interactions. Fluency in Italian and good English level are required, along with strong communication, problem-solving skills, and a customer-oriented mindset. Tech-savvy candidates comfortable learning new systems are essential, with previous customer service experience being a plus. This role offers a competitive salary package, €7.63/day meal allowance, health insurance from Day 1, and a relocation support package for international candidates moving to Lisbon.
Required Qualifications
- Fluency in Italian
- Good English level
- Strong communication skills
- Problem-solving skills
- Customer-oriented mindset
- Tech-savviness
- Comfortable learning new systems
- Availability for Monday to Saturday rotational shifts
- Availability for 08:00 – 19:00 schedule
- Availability for 2 days off per week (Sunday + 1 rotational day)
- Willingness to relocate to Portugal
- Willingness to work remotely within Portugal
- Ability to provide support to customers via phone, email, and chat
- Ability to assist users with product-related questions and technical issues
- Ability to deliver high-quality customer service with empathy and professionalism
- Ability to troubleshoot problems and find effective solutions
- Ability to maintain accurate records of customer interactions
Desired Qualifications
- Previous customer service experience
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