Italian-Speaking Customer Advisor in Lisbon with Relocation bonus
$15,870,400–$15,870,400 year
On-siteFlorence, Tuscany, Italy
Job Summary
Provide support to customers via phone, email, and chat, assisting users with product-related questions and technical issues. Troubleshoot problems to find effective solutions while maintaining accurate records of all customer interactions. Deliver high-quality service with empathy and professionalism, leveraging fluency in Italian and strong problem-solving skills. Work Monday to Saturday or Friday with rotational shifts between 08:00 and 19:00, including two days off per week. This remote role within Portugal offers a relocation bonus, health insurance from Day 1, and optional shared accommodation support for international candidates.
Required Qualifications
- Fluency in Italian
- Good English level
- Strong communication skills
- Problem-solving skills
- Customer-oriented mindset
- Tech-savviness
- Comfortable learning new systems
- Availability for Monday to Saturday rotational shifts
- Availability for Monday to Friday schedule
- Ability to work 08:00 – 19:00
- Availability for 2 days off per week (Sunday + 1 rotational day)
- Willingness to relocate to Lisbon, Portugal
- Current residence in Italy
- Ability to work remotely within Portugal
Desired Qualifications
- Previous customer service experience
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