Italian-Speaking Customer Advisor in Lisbon with Relocation bonus
$15,870,400–$15,870,400 year
On-siteCatania, Sicily, Italy
Job Summary
Provide support to customers via phone, email, and chat while assisting users with product-related questions and technical issues. Troubleshoot problems to find effective solutions and deliver high-quality customer service with empathy and professionalism. Maintain accurate records of all customer interactions. Fluency in Italian and good English level are required, along with strong communication, problem-solving skills, and a customer-oriented mindset. Tech-savvy candidates comfortable learning new systems are preferred, with previous customer service experience being a plus. This role offers a competitive salary package, €7.63/day meal allowance, health insurance from Day 1, and optional shared accommodation support for up to 12 months for international candidates relocating from Italy. Schedules run Monday to Saturday (rotational shifts) or Monday to Friday with two days off per week.
Required Qualifications
- Fluency in Italian
- Good English level
- Strong communication skills
- Problem-solving skills
- Customer-oriented mindset
- Tech-savviness
- Comfortable learning new systems
- Available for Monday to Saturday rotational shifts
- Available for Monday to Friday schedule
- 2 days off per week availability
- Willingness to relocate to Lisbon, Portugal
- Willingness to work remotely from within Portugal
- Ability to provide support via phone, email, and chat
- Ability to assist users with product-related questions and technical issues
- Ability to deliver high-quality customer service with empathy and professionalism
- Ability to troubleshoot problems and find effective solutions
- Ability to maintain accurate records of customer interactions
Desired Qualifications
- Previous customer service experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.