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Cross Border TalentsPosted 1 month ago

Italian English Customer Service Rep

On-siteLisbon, Lisbon, Portugal

Full TimeSmall

Job Summary

Handle customer inquiries via phone, email, and chat in Italian and English while providing accurate and timely support. Assist customers with issue resolution and service-related questions, escalating complex cases to relevant internal teams as required. Maintain proper documentation of all customer interactions to ensure high standards of satisfaction and service quality within a structured, multicultural team environment. Based in Lisbon, Portugal, this role offers structured training, onboarding, and performance-based bonuses for candidates with strong communication skills.

Required Qualifications

  • Italian and English communication skills
  • Currently based in Lisbon, Portugal
  • Strong communication and problem-solving skills
  • Customer-oriented mindset
  • Ability to work in a structured support environment

Desired Qualifications

  • Previous customer service experience

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