Italian Customer Support Representative – Relocation Package
$1,254,864–$1,254,864 year
HybridNaples, Campania, Italy
Job Summary
Provide premium, empathetic customer support in Italian via inbound phone, live chat, and email. Assist customers with sales inquiries to help them choose luxury products and complete purchases. Handle after-sales requests, efficiently resolving issues related to deliveries, returns, and cancellations. Meet and exceed key performance metrics focused on Customer Satisfaction, Booked Call Rates, and First Call Resolution. Participate in continuous weekly training and upskilling sessions to advance your professional profile. This role offers full relocation support, including flight tickets and accommodation assistance, with a choice between on-site work in Athens, Piraeus, or working from home within Greece.
Required Qualifications
- Native or C2-level proficiency in Italian
- Intermediate professional English (B2/C1)
- Solid PC literacy
- Minimum 25 words per minute typing speed with at least 80% accuracy
- Must be currently based in Greece or willing to relocate to Athens, Greece
Desired Qualifications
- Familiarity with MacOS and iOS ecosystems
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