Italian Content Moderator Sofia, Bulgaria (with Relocation Package)
$18,000–$18,000 year
On-siteVarna, Varna, Bulgaria
Job Summary
Review and evaluate user-generated content, including profiles, videos, and messages, ensuring compliance with community guidelines. Investigate, assess, escalate, and resolve user reports and flagged incidents by analyzing severity and impact. Collaborate with cross-functional teams on complex trust and safety matters while monitoring trends to prevent emerging risks. Develop qualitative and quantitative reports to support continuous improvement and provide recommendations for new platform features. This role supports continuous improvements to trust and safety processes and contributes to maintaining a positive, secure community experience. Fluency in Italian and English is required, along with valid authorization to work in Bulgaria.
Required Qualifications
- Fluency in Italian and English (minimum B1/B2 level)
- Strong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions
- Excellent time management and organizational abilities
- Outstanding written and verbal communication skills with strong attention to detail
- Ability to work effectively in a fast-paced environment and make critical decisions under pressure
- Valid Authorization to work in Bulgaria
Desired Qualifications
- Experience reviewing content, moderating online communities, customer support, compliance, risk management, or trust and safety operations is an advantage
- Passion for online safety, digital communities, and creating positive user experiences
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