Italian and English bilingual agent - Cebu
On-siteCebu City, Central Visayas, Philippines
Job Summary
Translate documents, designs, emails, and tickets between English and Italian, and provide interpretation services during conferences and meetings. Initiate and implement quality assurance and process improvement while researching, compiling, and learning business, tool, and technical terminology. Utilize translation tools to boost productivity and collaborate with diverse teams in a service desk environment using spoken and written Italian. Provide technical support on projects involving SAP, Oracle, SFDC, and Service Desk, with willingness to be cross-trained in project management or support tasks. Work holidays, weekends, shifting schedules, and extended hours. Bachelor's degree in IT or related fields preferred, with strong fluency in both languages required.
Required Qualifications
- Italian bilingual speaker
- Translate documents (requirements, designs, emails, tickets, errors, etc.) between English and Italian
- Provide interpretation services during conferences and meetings
- Work in a service desk environment using spoken and written Italian
- Must be fluent in both English and Italian, verbally and in writing
- Must be willing to work holidays, weekends, shifting schedules, and extended hours
Desired Qualifications
- Preferably a bachelor's degree in IT, computer science, or related fields
- Undergraduates with language proficiency
- Experience in customer service, analytical testing, quality assurance, or relevant fields
- Familiarity with MS Word, MS Excel, and MS PowerPoint
- Experience in analysis, troubleshooting, problem-solving, and project management
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