IT User Support Analyst
$49,943–$54,995 year
On-site · Charlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-siteFull Time$49,943–$54,995 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
IT User Support Analyst providing first-line Help Desk support for Windows/macOS devices, troubleshooting Microsoft 365 apps, VPN, and printers, handling incidents via ServiceNow, performing password resets and access provisioning, and assisting with endpoint management (Intune, JAMF). Will work with Tier 2/3 teams, document resolutions for knowledge articles, and uphold security best practices while delivering clear communication to end users in a fast-paced environment.
Required Qualifications
- Associate or Bachelor’s degree in Information Technology or related field (or equivalent experience)
- Strong troubleshooting and problem-solving abilities
- Basic understanding of networking concepts (IP addressing, DNS, DHCP)
- Familiarity with desktop support and operating system troubleshooting
- Experience with or exposure to Microsoft 365 and Active Directory environments
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Customer focused mindset with positive attitude, accountability, and eagerness to learn
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