IT Training Specialist
$115,000–$135,000 year
HybridLos Angeles, California, United States
Job Summary
Develop and deliver instructor-led, virtual, and pre-recorded training programs for attorneys and staff across the firm. Prepare written and electronic training materials, design e-learning modules, and manage the Learning Management System to support diverse learning styles. Conduct applications training via classroom, e-learning, and remote platforms while providing support for software application needs and requests. Anticipate evolving technology training needs, collaborate with managers on program design, and evaluate emerging legal technologies including AI tools. Lead the design, implementation, and ongoing management of the firm's Intranet, updating content and driving enhancements. Monitor legal technology trends, participate in industry organizations, and coordinate with external vendors to enhance training initiatives and technology utilization.
Required Qualifications
- A firm understanding of software instruction and technical writing
- Bachelor's degree
- Minimum three years' experience in software training position in a law firm environment in a similarly sized, multi-office legal services organization
- Classroom training experience
- Exceptional skills in communicating complex technical concepts in a manner readily understood by non-technical users, both orally and literally
- High attention to detail
- Excellent interpersonal, written and verbal communication skills
- Proven analytical and problem-solving skills
- Applicable proficiency in all Firm standard software
- Microsoft Windows
- Microsoft Office: Word, Excel and Outlook
- iManage DeskSite and FileSite
- legal macro systems (CCC, iCreate, MacPac, etc.)
- Adobe Acrobat Professional
- software for redlining (CompareDocs, DeltaView)
- Best Authority
- legal forms generating products (West Doc Builder)
- Compulaw and VisionSync
- metadata software such as CleanDocs
- Strong understanding of Microsoft or computer field principles and standards
- Advanced knowledge of Word/Excel/PowerPoint/Outlook
- Demonstrated technical knowledge and skills
- Must possess discretion in working with confidential data
- Strong proofreading skills
Desired Qualifications
- Familiarity with the litigation efiling process as required by California courts
- Experience with other technology, such as VoIP phone systems
- Familiarity with ERP systems such as Aderant
- Exposure to AI-powered legal tools and productivity platforms
- Experience with graphic design or content creation tools such as Adobe Photoshop, Snagit, or similar platforms
- An interest in emerging legal technology trends and the ability to support vendor coordination and user adoption initiatives
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