IT Technician
On-siteNiamey, Niamey, Niger
Job Summary
Provide face-to-face and ticket-based end-user support, acting as a senior in-person point of contact for IT in the Niamey office. Independently resolve most user, hardware, workplace technology, and operational support issues while managing ticket queues and maintaining SLA compliance. Deploy and maintain employee and office hardware, provision devices, and coordinate vendors for repairs and procurement. Troubleshoot network, connectivity, and telephony issues including SMS outages and SIP/VoIP failures, escalating complex infrastructure problems to engineering teams. Lead small projects, coordinate vendor relationships, and mentor L1 technicians by sharing knowledge and acting as a reliable escalation point.
Required Qualifications
- 2+ years supporting employee and office hardware and workplace technology, or equivalent demonstrated ability
- Experience administering Google Workspace and using MDM platforms to enrol and deploy hardware
- Able to independently troubleshoot networking, AV, and office technology issues
- Experience supporting hardware installation, cabling, data centre activities, and vendor coordination
- Experience with hardware lifecycle, inventory, and asset management processes
- Hands-on experience with telephony or SMS/SIP systems (for example toll-free numbers, SMPP, or VoIP), including Telco partner coordination
- Comfort acting as an escalation point for more junior technicians
- Strong customer service instincts and operational discipline: you follow processes carefully, document accurately, and know when to escalate
- Strong communication skills, in person and in writing, in English (B1 or above)
- Good organisational and problem-solving skills
- Work authorization in Niger is required
Desired Qualifications
- Familiarity with scripting and process automation (a plus)
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