IT Technician (Tier 2) — Managed Services | Auburn/Roseville/Sacramento
$62,400–$83,200 year
On-siteAuburn, California, United States
Auburn, California, United StatesOn-siteFull Time$62,400–$83,200 yearMid Level
Full TimeMid Level
Job Summary
Manage escalated helpdesk tickets, administer Microsoft 365/Entra, and handle endpoint deployment and imaging while configuring UniFi networks for small-business clients. Conduct onsite visits to client offices and write documentation as you go to help shape evolving processes during our transition from break/fix to managed services. Requires 2+ years in an MSP role, working knowledge of M365 admin and Windows endpoints, a clean driving record, and a reliable vehicle. Earn $30-$40/hour with mileage reimbursement.
Required Qualifications
- 2+ years in an MSP or internal IT role
- working knowledge of Microsoft 365 admin
- working knowledge of Windows endpoints
- working knowledge of DNS/DHCP/VLANs
- working knowledge of Active Directory
- a clean driving record
- reliable vehicle
- the ability to explain technical problems to a non-technical client
Desired Qualifications
- RMM/PSA experience
- UniFi experience
- Intune experience
- PowerShell experience
- hospitality or professional-services clients experience
- CompTIA certs
- Microsoft certs
- CMMC familiarity
- ITAR familiarity
- other compliance framework familiarity
- punctuality
- consistency
- strong documentation skills
- exceptional communication skills
- self-starter mindset
- ability to work independently
- ability to work with limited supervision
- strong problem-solving skills
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