IT Technician II
On-siteChapel Hill, North Carolina, United States
Job Summary
Install, configure, and troubleshoot district-owned client computers, peripherals, and network connectivity including laptops, desktops, tablets, printers, and presentation equipment. Answer telephone requests for immediate technical assistance, document work in progress, and close support tickets within established Service Level Agreements. Utilize department vans to pick up and deliver computer equipment to sites, support special programs and meetings with setup and delivery, and process surplus equipment. Perform related duties as assigned by the supervisor while maintaining compliance with all district policies. Requires a valid NC driver's license, two years of experience with Windows, macOS, and various operating systems, and the ability to lift 20 pounds.
Required Qualifications
- High School diploma
- Valid NC driver's license
- Minimum two year of experience and/or equivalent training working with the following: Operating Systems: Windows, macOS, ChromeOS, iOS, ipadOS, Android
- Minimum two year of experience and/or equivalent training working with the following: Computer Hardware: PC Compatible/Apple Computers, Tablet hardware
- Minimum two year of experience and/or equivalent training working with the following: Common user software: Microsoft Office, Google Workspace Apps, ERP softwares
- Minimum two year of experience and/or equivalent training working with the following: Peripheral/AV Hardware: Document/Web cameras, Printers, Projectors, room audio systems
- Minimum one year experience and/or equivalent training operating computers and software in a networked environment
- Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion
- Ability to lift a minimum of 20 pounds
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Desired Qualifications
- College degree or graduation from a technical school (2 year minimum)
- Strong knowledge of core technologies including but not limited to: Active Directory (AD), Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, UDM technologies
- Experience with the following brands and systems: SMART Technologies, Mimio, Vivi, Airtame, Epson, Lightspeed, BEAM, Lenovo, Filewave, Meraki, Sherpadesk, and Cisco
- Educational environment experience
- ITIL training
- Solid understanding of basic troubleshooting of device connectivity and physical wiring
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