IT Technician II
RemoteLincoln Center, Iowa, United States
Job Summary
Install, configure, and troubleshoot district-owned client computers, peripherals, and network connectivity for schools, including laptops, desktops, tablets, printers, and presentation equipment like interactive whiteboards and projectors. Answer telephone inquiries to provide immediate technical assistance or create work orders for additional support. Utilize department vans to pick up and deliver computer equipment to sites as needed, while assisting in special program setups and equipment selection. Process surplus equipment at assigned locations and maintain compliance with all district policies. Maintain regular, punctual attendance and adhere to established Service Level Agreements for ticket closure.
Required Qualifications
- High School diploma
- Valid NC driver's license
- Minimum two year of experience and/or equivalent training working with the following: Operating Systems: Windows, macOS, ChromeOS, iOS, ipadOS, Android
- Minimum one year experience and/or equivalent training operating computers and software in a networked environment
- Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion
- Ability to lift a minimum of 20 pounds
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Desired Qualifications
- College degree or graduation from a technical school (2 year minimum)
- Strong knowledge of core technologies including but not limited to: Active Directory (AD), Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, UDM technologies
- Experience with the following brands and systems: SMART Technologies, Mimio, Vivi, Airtame, Epson, Lightspeed, BEAM, Lenovo, Filewave, Meraki, Sherpadesk, and Cisco
- Educational environment experience
- ITIL training
- Solid understanding of basic troubleshooting of device connectivity and physical wiring
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