IT Technician & Client Support Specialist [Nicosia, Cyprus]

Deploy end-user hardware and software, manage equipment lifecycles from procurement to disposal, and handle incident prioritization for corporate IT environments. Administer local networks, printers, and small devices while managing access rights and corporate applications. Serve as the first point of contact for external clients via ticketing, email, and phone, triaging requests by severity and SLA commitments. Provide first-line diagnosis and resolution for common issues, escalating unresolved cases with clear documentation. Maintain client-facing knowledge base articles and monitor support queues to flag recurring trends.