IT Technician
$83,200–$104,000 year
RemoteUnited States
Job Summary
Provide remote IT support to employees across the organization, troubleshooting hardware, software, and network issues. Install, configure, and maintain systems, including desktops, laptops, printers, and cloud-based applications. Manage security protocols, updates, and patches to protect company data and prevent cyber threats. Ensure VPN and remote access tools are optimized for seamless connectivity. Maintain system documentation, IT asset tracking, and user guides for internal use. Assist in onboarding new employees by setting up their accounts, devices, and software access. Collaborate with vendors and external IT teams to improve systems and resolve escalated issues. This role is open to candidates residing in the USA with 3+ years of experience.
Required Qualifications
- 3+ years of experience in IT support, system administration, or a similar role
- Strong knowledge of Windows, MacOS, and cloud-based applications
- Experience troubleshooting hardware, software, and network issues in a remote environment
- Understanding of cybersecurity best practices and IT security protocols
- Familiarity with VPNs, remote desktop tools, and cloud services (Microsoft 365, Google Workspace, etc.)
- Ability to explain complex technical concepts to non-technical users
- Self-motivated with excellent time management skills
- Residing in the USA
Desired Qualifications
- IT certifications (CompTIA A+, Network+, Microsoft, etc.)
- Experience with engineering or construction industry IT systems
- Familiarity with ticketing systems and ITSM platforms
- Knowledge of cloud security and data protection strategies
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