IT Technical Support Level 2+ - Managed Service Provider
On-siteRichardson, Texas, United States
Job Summary
Conduct pre- and post-sales support including discovery meetings, site visits, proposals, and presentations while managing projects from start to finish. Deploy and manage Windows Servers, Active Directory, and Local Area Networks; implement and monitor network security; optimize hardware and software; build file servers and cloud solutions; configure VOIP; and troubleshoot network infrastructure. Manage Microsoft Exchange Server, telephone solutions, and alert systems by analyzing event logs to effect repairs and responding to escalated service requests. Handle new user onboarding and maintain technical account management for clients.
Required Qualifications
- Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 3 years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills
- Comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Ability to problem solve at a high level
- Extraordinary customer service skills
- Strong multi-tasking skills
- Organizational skills
Desired Qualifications
- Experience with RMM (remote monitoring and management) tool
- Working knowledge of PSA (ticketing) tools
- Sales training experience
- Having worked in an MSP environment
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications
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