IT Technical Support
On-siteProvo, Utah, United States
Provo, Utah, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Manage Tier 2 Helpdesk escalations by identifying, diagnosing, and resolving complex technical problems across client/server/storage networks and mobile devices. Configure and maintain Windows operating systems, troubleshoot basic network components, and lead efforts to implement patches and upgrades. Provide advanced support for system implementation, monitoring, and disaster recovery plans while documenting all activities and providing detailed analysis to management. Optimize system resources and assist in determining hardware and software needs.
Required Qualifications
- High school diploma or equivalent
- 2 years of help desk support experience
- Ability to provide an advanced level of technical customer service to a wide variety of customers
- Knowledge of help desk operations and technology support
- Advanced knowledge of Windows based operating systems
- Ability to prioritize, organize and handle multiple tasks efficiently
- Ability to properly document and maintain logs and procedures in manuals, listings, diagrams, and other hard- or soft-copy written and graphic materials that describe the use, operation, maintenance, or design of software or hardware
- A high degree of self-motivation and self-management
- Ability to produce quality work in a fast-paced environment while tolerating interruptions and deadlines
- Advanced knowledge of MS Office productivity suites
- Ability to verbally communicate with a wide range of individuals with different knowledge levels
- Must be able to explain complex information in a way that fosters understanding both in groups and with individuals
- Ability to investigate and analyze complex problems, including the use of data and technology to determine the best outcome
Desired Qualifications
- Bachelor's degree or equivalent experience in a technically relevant field
- Technical Certifications
- Ability to contribute to building a strong and positive team spirit as well as align with GSP values
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