IT - Technical Support Engineer
On-siteBiloxi, Mississippi, United States
Job Summary
Design and implement technical network designs, configurations, and cybersecurity defenses to ensure infrastructure stability and performance. Diagnose and resolve hardware, software, and connectivity issues while performing preventive maintenance, upgrades, and repairs on company computers and peripherals. Collaborate with the IT Director to manage server operating systems, execute complex network changes, and tune network performance across routers, switches, and firewalls. Monitor cyber threats, document all changes, create tickets in KACE, and train users on company systems. Remain on call for system failures and may work evenings, nights, or weekends. A Mississippi Gaming Work Permit is required.
Required Qualifications
- Mississippi Gaming Work Permit
- Computer Science or Information Systems degree with Network engineering concentration
- Advanced knowledge of Server and Windows operating systems
- Advanced knowledge of Microsoft 365
- Advanced knowledge of VM's
- Experience with phone switches, analog and digital circuits and/or VOIP
- Experience with cloud platforms such as Azure or AWS
- Knowledge and experience with network (IP, routing and switching, routing protocols, load balancing, WAN, packet analysis, VLAN's, firewall, web proxy, capacity planning, call center, IT tools and other relevant technologies)
- Effective verbal communication
- Strong math skills
- Excellent organizational skills
- Must be able to stand
- Must be able to walk
- Must be able to reach
- Must be able to climb and descend ladders
- Must be able to read
- Must be able to write
- Must have eye to hand coordination
- Must have depth perception
- Must be available to work evenings, nights, and weekends
Desired Qualifications
- 4 years experience in network, cyber security configuration and operations
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