IT Technical Account Manager
$60,000–$100,000 year
On-siteBeaverton, Oregon, United States
Job Summary
Manage an assigned portfolio of clients as a trusted advisor, aligning technology with business goals and driving IT strategy through proactive communication and relationship management. Collaborate with internal teams including Sales Engineers, Helpdesk, and Project Delivery to ensure clients effectively leverage, maintain, and evolve their IT environments. Present to C-level executives, conduct Technical Business Reviews, and translate complex technical concepts into actionable business solutions while managing client escalations under pressure. This role requires 5+ years of experience in Technical Account Management or similar leadership positions, with a focus on cloud, security, and infrastructure technologies. The position is on-site in Beaverton, OR, with compensation ranging from $60,000 to $100,000 DOE.
Required Qualifications
- 5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
- Proven experience with IT budgeting, strategic planning, and technology roadmap development
- Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
- Strong understanding of ROI analysis and cost-benefit justification for IT investments
- Ability to translate complex technical concepts into business language
- Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
- Strong aptitude for customer service and client retention
- Excellent verbal, written, and analytical communication skills
- Highly organized with the ability to manage multiple priorities effectively
- Ability to remain composed and focused under pressure while managing client escalations
- Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
- Location: On-site position based in Beaverton, OR
Desired Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
- MSP experience strongly preferred
- Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC
- Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks
- Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)
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