IT Tech Support Specialist I - ON SITE
On-site · Tyler, Texas, United States
Job Summary
IT Tech Support Specialist I provides end-user IT support and troubleshooting from problem determination through resolution. Responsibilities include answering Help Desk calls, documenting problems, determining priority, resolving or assigning issues, tracking status in Help Desk software, researching workarounds, developing resolution intelligence for future calls, providing hardware support and user relocation assistance, and maintaining effective communication with management and Bank staff while complying with relevant policies and regulations. On-site role located at Tyler Technology Center; Monday–Friday, 7:30am–5:30pm with potential overtime/on-call rotation. Requires an associate degree or equivalent and proficient technical and communication skills.
Required Qualifications
- Associate degree (A. A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience.
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