IT Team Coordinator - Service Desk
On-site · Langenfeld, North Rhine-Westphalia, Germany
Job Summary
IT Team Coordinator – Service Desk lead and support the regional IT Service Desk team, drive ITSM processes, coordinate onboarding/offboarding, manage assets, and ensure timely incident and service-request resolution. Role requires leading and developing a regional Service Desk Specialists team, collaborating with IT management on priorities, handling global tickets, escalating security incidents, tracking tickets in ITSM, and maintaining asset data. Strong IT experience, ITIL knowledge, Windows/Office 365 proficiency, L2/L3 support exposure, and fluent German and English are essential; relocation support available. TOMRA emphasizes innovation, accountability, and a customer-oriented, collaborative approach.
Required Qualifications
- Completed vocational training or a degree in IT (e.g. Computer Science, Business Informatics) or a comparable qualification
- ADA certification or willingness to obtain it with TOMRA’s support
- Strong practical experience in IT, including leading and coordinating IT teams
- Solid IT Service Management knowledge; ITIL or similar certification is an advantage
- Very good knowledge of Windows client operating systems, Office 365 and collaboration tools (Exchange, Teams, O365)
- Experience in L2/L3 support; knowledge of servers, storage and networking is a plus
- German at native or fluent level, with very good English skills
- Excellent communication, leadership and interpersonal skills, with a strong team-oriented mindset
- High level of customer orientation, empathy, and a solution-focused approach
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