IT Systems Support Engineer (WFH) - South Africa
$20,800–$24,960 year
RemoteSouth Africa
Job Summary
Diagnose, troubleshoot, and resolve technical issues for Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies while managing support requests from initiation to resolution. Prioritize tickets effectively, handle escalations professionally, and ensure service level expectations are consistently met. Collaborate with teammates on complex technical issues, coordinate with third-party vendors when necessary, and create detailed documentation to improve internal processes and build a stronger knowledge base. Participate in team meetings, technical training sessions, and continuous improvement initiatives to deliver proactive, customer-focused support that builds trust and long-term client relationships.
Required Qualifications
- Previous experience working for a Managed Service Provider (MSP)
- Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP
- Experience administering Microsoft 365 environments
- Solid understanding of virtualization technologies such as Hyper-V
- Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues
- Experience using remote support tools, Remote Desktop, and RemoteApp technologies
- Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues
- Strong written and verbal communication skills with a customer-first mindset
- A team-oriented attitude with a willingness to share knowledge and continuously learn
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