IT Systems Support Analyst
$60,000–$90,000 year
On-site · Toronto, Ontario, Canada
Job Summary
The IT Systems Support Analyst role involves diagnosing and fixing hardware, software, and network issues across multiple platforms with a focus on customer service. Responsibilities include deploying and configuring software, managing mobile devices through MDM solutions, and documenting support tasks. Required skills include experience in service desk operations, strong communication, and analytical skills, with a proficiency in Active Directory, O365, and Windows operating systems. A College Diploma or University Degree in Information Technology or equivalent experience is required, along with 3-5 years of relevant experience.
Required Qualifications
- Prior experience working on Service Desk teams
- desktop and mobile support
- IT Operations
- Strong verbal and written communication skills in English
- Excellent customer service skills
- Strong analytical skills
- Expertise with Active Directory
- O365 and Azure environments
- Proficiency in Microsoft Windows 11 Operating Systems
- iOS and Android OS
Desired Qualifications
- IT Certifications in ITIL
- Microsoft Certifications
- CISCO Certifications
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