IT Systems Specialist
On-site · Indianapolis, Indiana, United States
Job Summary
Provide day-to-day on-site desktop and systems support for internal staff and clients at the Indianapolis office. Responsibilities include setting up, imaging, and deploying computers; managing user accounts in Active Directory and Microsoft 365; handling Level 1–2 issues; documenting tickets; escalating complex server/network/infrastructure problems to engineers; and contributing to knowledge-base documentation. The role is hands-on, customer-service oriented, and requires strong organizational and communication skills to support users in a busy onsite environment.
Required Qualifications
- 1–3 years of hands-on desktop/end-user support experience (in-person, phone, and remote)
- Solid Windows 10/11 setup, deployment, and troubleshooting skills
- Experience imaging and deploying computers and configuring printers and shared drives
- Microsoft 365 / Office 365 user support, including Outlook, Word, Excel, Teams, SharePoint, and OneDrive
- Working experience with Active Directory for everyday user tasks: account creation, password resets, group membership, and basic Group Policy
- Comfortable using a ticketing system to create, update, track, escalate, and close requests with clear notes
- Available to work onsite in Indianapolis, Monday–Friday during business hours
- High school diploma or equivalent required
- Associate's degree or technical IT training preferred
- Entry-level certifications such as CompTIA A+ or Network+ are a plus but not required
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