IT Systems Specialist (m/f/d) - Client Management
On-siteSit, Hormozgan Province, Islamic Republic of Iran
Job Summary
Optimize client management processes by automating software deployment, installation, and maintenance tasks for research and development projects. Administer, maintain, and optimize the client infrastructure post-cloud migration using Microsoft Intune, Microsoft Entra ID, and Microsoft Defender. Provide first- and second-level support for client systems, including troubleshooting application issues, installing application servers, and advising users on software and hardware needs. Develop and maintain a knowledge base in assyst for incident management and prepare technical documentation. Contribute to the development and optimization of standard workflows and automation of IT services. The role is part of Fraunhofer SIT's cybersecurity research center, offering a 39-hour work week with flexible hours and remote work options.
Required Qualifications
- A degree, vocational qualification, or equivalent experience in information technology
- Professional experience
- Proven experience in administering and securing modern client infrastructures based on Microsoft Intune, Microsoft Entra ID, and Microsoft Defender
- Experience in the administration and support of Linux, Windows, and macOS operating systems
- Experience with client management solutions
- Practical experience working in a service-oriented environment based on ITIL best practices
- Experience implementing change management processes
- Experience implementing service design processes
- A resilient, self-motivated, and structured working style
- Flexibility
- Strong teamwork skills
- Excellent communication abilities
Desired Qualifications
- Experience with Matrix42 Empirum
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