IT Systems Specialist
On-siteSt. Louis, Missouri, United States
St. Louis, Missouri, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Troubleshoot and resolve production-impacting issues for both IT and Operational Technology (OT) systems in a manufacturing environment. Diagnose and fix technical problems across applications, servers, workstations, connectivity, and industrial platforms like SCADA and Historian. Provide Tier 2/3 support for IT and OT environments while collaborating with Operations, Engineering, Maintenance, and vendor teams to ensure reliable plant operations. Respond to urgent outages and incidents, prioritizing work based on safety and production impact. Requires strong root-cause analysis skills and comfort working on the production floor.
Required Qualifications
- Bachelor's degree in information technology, Engineering, Computer Science, Automation, or a related field
- Minimum of 5 years of experience supporting IT infrastructure, OT systems, manufacturing technology, or industrial systems
- Experience working in a manufacturing, industrial, chemical, production, plant, or operations environment
- Proven experience providing hands-on technical support in environments where system downtime directly impacts production
- Experience supporting industrial or enterprise software platforms used in manufacturing operations
- Ability to work in manufacturing facilities, production areas, and plant-floor environments while adhering to site safety requirements
- Willingness to provide off-hours support for critical outages, upgrades, deployments, or production-impacting incidents as needed
- Demonstrated ability to prioritize work based on safety, production impact, and business urgency
- Strong sense of ownership, accountability, and commitment to delivering reliable technology support
- Strong experience supporting and troubleshooting Windows Server and Windows-based systems
- Experience providing Tier 2/3 support for IT and OT environments
- Ability to diagnose and resolve issues across applications, services, servers, workstations, connectivity, and enterprise systems
- Experience with software installation, upgrades, patching, and lifecycle support
- Familiarity with industrial systems such as SCADA, Historian, AVEVA, or similar manufacturing platforms
- Understanding of IT–OT integrations and plant-floor technology environments
- Ability to troubleshoot across multiple technology layers, including endpoints, servers, networks, applications, and industrial systems
- Experience supporting production-critical systems requiring high availability and reliability
- Knowledge of cybersecurity, change management, and compliance requirements in manufacturing environments
- Strong problem-solving, root-cause analysis, and documentation skills
- Excellent communication and collaboration skills with both technical and non-technical stakeholders
- Ability to work independently and effectively in a fast-paced, production-support environment
- Comfortable responding to urgent issues, outages, and production-impacting incidents
Desired Qualifications
- Minimum of 5 years of experience supporting IT infrastructure, OT systems, manufacturing technology, or industrial systems
- Experience working in a manufacturing, industrial, chemical, production, plant, or operations environment
- Proven experience providing hands-on technical support in environments where system downtime directly impacts production
- Experience supporting industrial or enterprise software platforms used in manufacturing operations
- Ability to work in manufacturing facilities, production areas, and plant-floor environments while adhering to site safety requirements
- Willingness to provide off-hours support for critical outages, upgrades, deployments, or production-impacting incidents as needed
- Demonstrated ability to prioritize work based on safety, production impact, and business urgency
- Strong sense of ownership, accountability, and commitment to delivering reliable technology support
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