IT Systems Manager (SaaS Operations)
Remote
Job Summary
Administer and maintain core business applications including Google Workspace, Rippling, Microsoft 365, Slack, and other internal SaaS platforms. Manage the full SaaS lifecycle, handling user provisioning, deprovisioning, license management, usage audits, and budget optimization. Design, implement, and maintain integrations between internal systems using REST APIs, Webhooks, SSO, and SCIM. Continuously identify opportunities to eliminate manual work through automation, including onboarding and offboarding processes. Evaluate, test, and implement new SaaS solutions to support evolving business needs while managing vendor relationships for licensing and renewals. Requires 4+ years in IT Operations with a focus on scaling systems rather than simple maintenance.
Required Qualifications
- 4+ years of experience in IT Operations or Systems Administration
- 1–2 years in a senior or manager-level role with ownership of SaaS platforms, automation, and systems integrations
- Experience working in organizations with 500–2,000+ employees
- Supporting a complex SaaS environment with multiple business applications
- Strong hands-on experience administering Google Workspace
- Experience administering an HRIS/Identity platform such as Rippling or a similar solution
- Experience managing multiple SaaS platforms across the organization
- Hands-on experience designing and maintaining integrations between business applications using REST APIs, Webhooks, SSO, and SCIM
- Experience building workflow automations across multiple systems
- Scripting experience in Python, Bash, or PowerShell
- Good understanding of SSO, SAML, SCIM, and identity lifecycle management
- Strong troubleshooting, analytical, and problem-solving skills
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