IT Systems Engineer - Level III (MSP)
On-sitePhoenix, Arizona, United States
Job Summary
Work with sales to provide pre- and post-sales support, including discovery meetings, site visits, proposals, presentations, technical assessments, implementation, and ongoing technical account management. Deploy and manage Windows Servers, Active Directory, and Local Area Networks while implementing network security and monitoring alert systems. Optimize network software and hardware, build file servers and cloud solutions, configure VOIP, and troubleshoot network infrastructure. Manage Microsoft Exchange Server, handle escalated service requests, and perform new user on-boarding. Requires a Level III IT Engineer with 5+ years of MSP experience, 3 years in sales engineering, and strong client-facing communication skills.
Required Qualifications
- Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Having worked in an MSP environment
- Three years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills
- Comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Ability to problem solve at a high level
- Extraordinary customer service skills
- Strong multi-tasking
- Organizational skills
Desired Qualifications
- Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise
- Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise
- Sales training experience is a plus
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
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