IT Systems Engineer (f/m/d)
On-siteDarmstadt, Hesse, Germany or Darmstadt, Indiana, United States
Job Summary
Own the operation and maintenance of IT systems and infrastructure in Darmstadt, including MDM, endpoint security, cloud services, device lifecycle, and access management. Lead automation and scripting initiatives to reduce repetitive manual work and improve consistency. Manage onboarding and offboarding execution, maintain security baselines via MFA and patch management, and build accurate system documentation. Identify recurring incidents, investigate root causes, and implement lasting technical solutions while providing efficient end-user support. Collaborate with colleagues across Berlin and Austin to support scientists developing fusion technology.
Required Qualifications
- You take ownership of systems issues and improvement opportunities without waiting to be assigned tasks.
- You are technically confident, hands-on, and comfortable operating interconnected systems in a fast-growing environment.
- You think in systems, considering how components interact before making configuration or production changes.
- You are proactive about identifying risks, recurring issues, automation opportunities, and operational improvements.
- You communicate system status, incidents, risks, and project progress clearly in English.
- You follow through to resolution, document what was changed and why, and work to prevent issues from recurring.
- You can balance systems engineering responsibilities with secondary end-user support demands.
- You collaborate effectively with employees, People Operations, IT colleagues across sites, vendors, and service providers.
- Experience in IT systems engineering, including endpoint management, cloud services, identity and access management, and network fundamentals.
- Strong experience with MDM platforms and device lifecycle management across Windows and macOS environments.
- Practical knowledge of endpoint security, EDR and DLP tooling, endpoint hardening, patch management, and MFA enforcement.
- Familiarity with Microsoft 365, including Exchange, Teams, SharePoint, and Intune or an equivalent MDM platform.
- Experience with Box, Atlassian tools such as Jira and Confluence, access management platforms, and cloud infrastructure services.
- Scripting and automation skills using PowerShell, Python, or an equivalent language.
- Knowledge of ITIL-aligned incident and change management, root-cause analysis, and documentation-first operational practices.
- Understanding of GDPR requirements applicable to German IT operations and disciplined access review and security procedures.
Desired Qualifications
- German language skills are a plus.
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