IT Systems Analyst II
$75,000–$85,000 year
On-siteHouston, Texas, United States
Job Summary
Serve as the primary tier-2 escalation point for endpoint, identity, M365, and connectivity issues, owning resolution end to end. Administer the hybrid Active Directory / Microsoft Entra environment, manage endpoint deployment via NinjaOne RMM, and support network infrastructure including SonicWall firewalls and branch connectivity. Troubleshoot complex issues while administering endpoint security tooling and maintaining HaloITSM tickets and Hudu documentation. Mentor tier-1 analysts and contribute to infrastructure and security projects as assigned. Full-time role with occasional regional travel; on-site in Houston supporting a distributed branch footprint.
Required Qualifications
- 3-5+ years of IT support/analyst experience in a multi-site enterprise environment
- Hands-on Active Directory / Microsoft Entra administration experience
- Experience with Microsoft 365 administration (Exchange Online, security and compliance)
- Familiarity with EDR/security tooling (Huntress, SentinelOne, or comparable)
- Advanced networking knowledge - firewalls, switches, wireless, VPN, and connectivity troubleshooting
- Experience with RMM tools (NinjaOne or comparable)
- Familiarity with secure email or ICES tooling (Abnormal, Defender ATP, IRONSCALES, or comparable)
- Strong troubleshooting and documentation skills
- Must be able to lift up to 15lbs
- Must be able to speak and read the English language
Desired Qualifications
- Relevant certifications (AZ-104, Security+, Network+, or similar)
- Experience with HaloITSM, Hudu, or comparable ITSM/documentation tools
- Background with Microsoft Azure Infrastructure
- Experience identifying and responding to phishing, business email compromise, or adversary-in-the-middle attacks a plus
- Experience supporting VoIP phone systems (3CX or comparable)
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