IT Systems Administrator
HybridRaleigh, North Carolina, United States
Job Summary
Provide support to end users on various services and tools, managing Tier 1 and Tier 2 service-related responsibilities. Monitor and manage the ticketing system for global teams while handling new user setup of hardware, software, operating systems, and account management. Support the Microsoft 365 multi-tenant environment and provide remote assistance to users globally. Perform asset management of inventory and all IT-related equipment, and assist with the rollout of new IT solutions. This role ensures minimal downtime and fast resolution for Litera's workforce, directly supporting the SLA-driven helpdesk and aligning with the employee journey from onboarding to full productivity.
Required Qualifications
- 3+ years' experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams
- Bachelor's Degree with Computer Science or related fields
- Understanding of Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware
- Ability to calmly and rationally assess competing priorities while under pressure from end-users
- Ability to quickly acquire an understanding of a technical issue and identify practical resolution options, weighing each option's upsides and downsides
- Previous experience with problem solving in a troubleshooting environment
- Hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week
Desired Qualifications
- Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users
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