IT Systems Administrator
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Manage and maintain business computer networks, including LANs, WANs, and VoIP hosted PBXs, while installing, configuring, and troubleshooting hardware and software. Analyze system logs, perform routine audits, apply patches, and execute data backups to ensure infrastructure remains online and efficient. Lead telecommunications employees, compile project status reports, and drive a vehicle for business travel and supply ordering. Work independently with little supervision, handling user account management and technical queries from frustrated users. Requires a valid PA driver's license, willingness to work holidays, weekends, and overtime, and the ability to interact with dissatisfied individuals.
Required Qualifications
- Proficiency in speaking and using the English language, including spelling, grammar and punctuation.
- Associate degree in related course of study or four year Bachelors degree.
- Demonstrate written and oral communication skills.
- Demonstrate ability to work independently and as a team.
- Working knowledge of Macintosh and PC (Microsoft Windows) computers.
- Working knowledge of Microsoft Office software (Word, Excel, Powerpoint).
- Working knowledge of Microsoft Office 365 tenant administration.
- Working knowledge of computer network architecture.
- Working knowledge of IPv4, IPv6, EIGRP, RIPv2, VLANs, Ethernet and access control lists.
- Strong understanding of the OSI model.
- Sensitivity to the needs of persons with disabilities.
- Ability and willingness to work cooperatively with others.
- Ability to apply common sense, theory and experience to decision-making.
- Ability to recognize similarities between past and present situations; be able to identify key issues or use inductive reasoning in complex situations.
- Possess strong problem solving skills.
- Ability to persist and finish projects despite obstacles or redirect when necessary.
- Ability to follow instructions or take action and address opportunities with little supervision.
- Have a high degree of discretion dealing with confidential information.
- Ability and willingness to work some early mornings, evenings, holidays and weekend days.
- Ability and willingness to work overtime when necessary.
- Possess and maintain a valid PA drivers' license and be insurable on auto insurance policies.
- Ability to travel for short business trips.
Desired Qualifications
- Working knowledge of HTML, CSS, MySQL and PHP and the ability to program and make changes to web applications using those protocols.
- Working knowledge of the WordPress website architecture and the ability to manipulate content, components, modules and plugins within this CMS with reasonable ease.
- Apple Certified Associate – Mac Management.
- Microsoft Certified Solutions Associate – Windows Server 2012 (MCSA).
- Cisco Certified Network Associate – Routing and Switching (CCNA).
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