IT-Systemadministrator / IT-Techniker (m/w/d) für den 1st-Level-Support

Handle qualified support tickets and resolve standardized issues in Windows and Microsoft 365 environments independently. Execute defined service requests for users, permissions, and licenses while maintaining structured documentation in the ticketing system. Configure workstations and manage user accounts and licenses within Microsoft 365, including support for Outlook, Teams, SharePoint, and OneDrive. Troubleshoot VPN, printer, and network access issues, ensuring security protocols are implemented in the client environment. Coordinate closely with dispatch and the second level for escalations and complex problem analysis.