IT - SYSTEM ENGINEER
$67,600–$100,880 year
On-siteColumbia, Maryland, United States
Job Summary
Design, develop, test, and implement internal and external system features while investigating feasibility and developing system specifications. Provide 2nd and 3rd level support for the Help Desk, resolve product issues by clarifying customer concerns, and fully document solutions in the ticketing system. Lead architecture assignments to ensure frameworks are consistent, driven by business goals, and controlled for changes. Manage and monitor all installed systems and infrastructure, including Virtual Server and Azure environments, while installing, configuring, and maintaining operating systems and application software. Perform scheduled compliance activities, maintain security configurations, and facilitate updates and patches in a tested, secure manner.
Required Qualifications
- Bachelor's Degree in Computer Science, Information Systems, or relevant Software Engineering experience or related field, or equivalent combination of education and work experience
- Have strong technical and analytical background and experience in desktop/server configuration and integration
- Demonstrated skill in problem solving and troubleshooting computer hardware, software, and network connectivity
- Experience as primary technical support contact for a client
- Proven working experience in installing, configuring, and troubleshooting Windows based environments
- Solid experience in the administration and performance tuning in Windows Enterprise
- Solid Cloud experience, preferably in Azure and AWS (Amazon Web Services)
- Experience with virtualization and containerization (e.g., VMware)
- Experience with monitoring systems and vulnerability scanning (Tenable One, Action1, ADAudit Plus)
- Experience in security awareness training and phishing simulations platforms (KnowBe4)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
- Demonstrated excellent technical and non-technical communication skills, both written and oral
- Experience providing technical customer support on the phone, online, and in person
- Ability to work independently and as part of a team providing timely, high-quality services
- Ability to maintain confidentiality when accessing records for business needs
Desired Qualifications
- Microsoft Certified Solutions Expert (MCSE) preferred
- Microsoft Certified: Azure Solutions Architect Expert preferred
- Microsoft 365 Certified: Administrator Expert preferred
- Microsoft 365 Certified: Fundamentals preferred
- VMWare Certified Professional (VCP) preferred
- Network+ and Security+ preferred
- Cisco Meraki knowledge is a plus
- 8 x8 VOIP Platform is a plus
- Security experience is a plus (NIST 800-53)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.