IT System Administrator
RemoteIndia
Job Summary
Own new-hire onboarding and offboarding, including account access provisioning, device preparation, and a smooth day-one experience. Manage laptop procurement, imaging, shipping, and asset lifecycle for the India team and distributed staff. Provide responsive macOS and Windows end-user support via Zendesk, resolving issues within SLA. Administer Microsoft Entra ID for user lifecycle, authentication, Conditional Access, and role-based access control. Manage macOS fleets in Kandji and Windows fleets in Microsoft Intune for enrollment, configuration, app deployment, and patching. Support SSO and SCIM provisioning across SaaS applications, troubleshoot identity issues, and perform basic networking tasks. Ensure security and compliance operations, including access reviews, endpoint hardening, MFA enforcement, and SOC 2 evidence collection. Develop documentation, runbooks, and SOPs while staying current on emerging technologies to recommend improvements.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent practical experience.
- 3+ years of hands-on IT/systems administration experience.
- Strong macOS and Windows troubleshooting across hardware, software, and cloud services.
- Proficiency administering Microsoft Entra ID (users, groups, authentication, Conditional Access, access control).
- Proficiency with Kandji MDM for macOS device management (enrollment, configuration profiles, software deployment, patching, compliance).
- Demonstrated ability to own new-hire onboarding end to end and to handle laptop shipping, imaging, and asset logistics for a distributed workforce.
- Strong written and verbal English communication, with a habit of documenting work.
- Availability to overlap with other regions' working hours as needed.
Desired Qualifications
- Exposure to SOC 2, ISO 27001, or similar control frameworks and access reviews.
- Hands-on experience with Microsoft Intune for Windows management.
- Familiarity with SCIM provisioning, SSO integrations, and identity governance.
- Scripting or automation experience (PowerShell, Bash, or similar).
- Experience administering Zendesk or a comparable ITSM/ticketing platform.
- Relevant certifications (e.g., Microsoft Certified: Identity and Access Administrator, Google Workspace Administrator, CompTIA Network+/Security+).
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