IT Support

Provide advanced first and second line support for hardware, software, collaboration tools, and peripherals across the EMEA region, acting as the technical escalation point for complex incidents prior to IT Systems Administrator involvement. Own incidents through to resolution, ensuring clear communication, documentation, and user satisfaction while supporting ticket flow management and SLA adherence. Administer Microsoft 365 user services including Exchange Online, Teams, and SharePoint, and manage endpoint operations using Intune for compliance, application deployment, and policy troubleshooting. Handle user lifecycle activities in Active Directory and Entra ID, perform operational administration tasks within Active Directory and Group Policy, and support Windows Server environments through basic troubleshooting and patching. Maintain accurate asset records, participate in on-call or out-of-hours support, and contribute to root cause analysis and service improvement initiatives. Work under the direction of the IT Support Team Leader in collaboration with IT Systems Administration functions, adhering to ISO 27001, GDPR, and internal security policies.