IT Support Tier 1
On-site · Woodbridge, Virginia, United States
Job Summary
IT Tier 1 Support Technician providing end-user IT support across Asbury dealership locations. Responsible for troubleshooting hardware, software, and network issues; managing Active Directory users and security groups; provisioning file shares; supporting Cisco phone systems (Call Manager, Jabber, Finesse); imaging and configuring PCs; ensuring endpoint security and IT policies; documenting incidents and creating knowledge-base articles; and coordinating with multiple teams to resolve Level I–III tickets. Requires travel between Asbury dealerships to provide on-site support and maintain IT services. Strong familiarity with MS Office, ITSM/ITIL frameworks, and vendor/application support, plus the ability to communicate effectively with technical and non-technical users.
Required Qualifications
- 5+ Years IT customer support experience
- ITIL v3 Foundations Methodology
- Experience with ITSM solutions
- Active Directory User/Security Group Administration
- Proficient at Asset Management and e-cycling
- Proficient at troubleshooting desktop printers and network printers
- Proficient at troubleshooting level 1 application issues
- Able to terminate Citrix sessions via CMD Prompt
- Strong working knowledge of Cisco Call Manager, Cisco Jabber, Cisco Finesse
- MS Office Installations and troubleshooting
- Imaging/configuring PCs
- Knowledge of network routing and MPLS
- Experience with VPN/remote access
- Ability to configure and manage VoIP devices
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