IT Support Technician (w/m/d)
On-siteMunich, Bavaria, Germany
Job Summary
Answer Help Desk calls and emails, create tickets to track issues, and monitor support cases submitted via email and web portal. Set up and maintain IT asset inventory, facilitate creation and maintenance of IT documentation, and assist with coordination of large-scale IT projects. Maintain documentation of maintenance work and issues when necessary, and provide technical support to local and remote office users as needed. Fluency in written and oral English and German is required, along with technical competence supporting Windows, Mac, hardware, and Microsoft Office Suite. Availability to travel occasionally to tradeshows is necessary.
Required Qualifications
- Excellent interpersonal communication skills, including the ability to communicate between technical and non-technical personnel.
- Fluency in written and oral English and German.
- Technical competence supporting Windows, Mac, hardware (desktops, laptops, mobile devices, servers), Microsoft Office Suite, and standard packaged software solutions.
- Proven time management skills with the ability to meet urgent and overlapping deadlines.
- High attention to detail and strong organizational skills to manage multiple clients and projects.
- Availability to travel occasionally to tradeshows.
Desired Qualifications
- A+ certification or equivalent skill level preferred.
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