IT Support Technician
$23,000–$26,000 year
On-siteCharlottesville, Virginia, United States
Job Summary
Manage and prioritize help desk/support tickets, resolving end-user requests for computers, mobile devices, copiers, printers, phones, and software. Troubleshoot hardware, software, and network issues while maintaining consistent laptop, desktop, and software standards across the organization. Support new and departing employees with onboarding and offboarding tasks, including account setup, deactivation, and hardware provisioning. Maintain IT equipment, track inventory, and create internal documentation. Assist with conference room equipment and occasional day travel to local locations. Work nights and weekends as needed to ensure service availability.
Required Qualifications
- At least one year of experience providing IT support
- Associate's degree
- CompTIA A+ certification
- Working knowledge of Windows 11
- Working knowledge of macOS
- Working knowledge of Microsoft 365
- Working knowledge of common business hardware and software
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
- Ability to troubleshoot common connectivity issues
- Ability to escalate complex network problems appropriately
- Valid driver's license
- Good driving record
- Must be able to lift and carry equipment up to 50 pounds
- Must be able to work in confined spaces (e.g., under desks, in equipment closets)
- Must be able to perform occasional day travel to local Tiger locations
- Must be able to work occasional flexible hours outside of core office hours (Mon – Fri, 8am to 5pm)
Desired Qualifications
- Additional relevant experience
- Strong analytical skills
- Technical aptitude
- Motivated and self-directed
- Positive, can-do attitude
- Excellent customer service skills
- Passion about technology
- Passion about best-in-class internal user support
- Ability to learn new technologies
- Stay current on industry standards
- Proven ability to provide troubleshooting and assistance to users as needed
- Methodical troubleshooter who works toward root cause
- Recognizes when to escalate
- Strong organization and prioritization skills
- Good character
- Strong work ethic
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
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