IT Support Technician
On-siteNew Orleans, Louisiana, United States
New Orleans, Louisiana, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Diagnose and resolve software and hardware issues for desktops, laptops, printers, and other devices. Perform software updates, PC imaging, and troubleshoot network issues while assisting users with EHR software navigation. Utilize a ticketing system to track and document support calls, and provide training and guidance to end-users on IT-related topics. Track and detail hardware inventory. Adapt to changing priorities in a fast-paced environment and learn new technologies. Work independently and collaboratively in a team-oriented setting.
Required Qualifications
- Previous experience in a technical support role
- Knowledge of computer hardware, operating systems, and common software applications
- Demonstrated ability to multitask, prioritize responsibilities, and manage competing demands
- Excellent communication skills and interpersonal skills to build rapport and effectively interact with end users
- Professional demeanor
- Ability to work both independently and collaboratively in a team-oriented environment
- Strong organizational skills and attention to detail
- Ability to adapt to changing priorities in a fast-paced environment
- Ability to adapt and learn new technologies
Desired Qualifications
- Experience with Epic Electronic Health Record system
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