IT Support Technician
On-siteFort Myers, Florida, United States or Shell Point, Florida, United States
Job Summary
Configure, install, maintain, and repair PCs, smartphones, tablets, kiosks, POS terminals, and peripherals. Troubleshoot and resolve hardware and software issues related to operating systems, Microsoft Office, and application software, escalating complex problems to Level 2 support as needed. Coordinate equipment replacements, pack and ship parts to vendors, manage warranty repairs, and handle warehouse deliveries while ensuring secure disposal of obsolete data. Provide end-user support via the IT Help Desk, assist with software and hardware installations and upgrades, and report unresolved issues to the supervisor. Maintain job tracking documentation, audit logs, and training records. Requires A+ certification, three years of progressive experience, and a valid driver's license.
Required Qualifications
- Technical expertise and knowledge of computer hardware, peripheral equipment, and software
- Knowledge of Windows, iOS, Android
- Basic networking skills
- Proficient in Office 365 - Microsoft Word, Excel, and Outlook
- Excellent troubleshooting and problem-solving skills
- Excellent verbal and interpersonal skills
- Must be able to complete projects and work independently, timely and efficiently
- Valid Driver's License
- High School Diploma or equivalent
- A+ certification or comparable work experience
Desired Qualifications
- Mac OS
- Imaging – (Sysprep and WDS
- At least three years of progressive experience supporting computer hardware, software, and end users
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.